Season Ticket Holder Frequently Asked Questions
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Q: How can I obtain tickets for other United Center events?
A: Tickets for other United Center events are available through the United Center box office, Ticketmaster outlets, www.ticketmaster.com, or by calling 312.559.1212.
Q: My tickets were lost or stolen. Is there a way to replace them?
A: Replacement tickets can only be requested by the season ticket holder of record. Call 312.455.4000 and ask for a Ticket Representative. If tickets were stolen, fax a copy of the police report to the ticket office at 312.455.4196, and replacement tickets will be issued for the stolen game(s). Replacement tickets can also be issued for lost tickets. Once replacement tickets have been issued, the original tickets become void and will not be honored at the gates. Guests who arrive with the original tickets will be questioned by security and subject to removal from the building.
Q: How do I change the name or address on my account?
A: To protect season ticket holders from fraud, all requests for changes must be submitted in writing. The request must include your name, the current and new addresses, and your signature. If the tickets are under a business address, the request must be sent on company letterhead. Season tickets are not transferable to another individual (other than spouse or children) or to another company. All requests for changes should be mailed to: Chicago Bulls, 1901 W. Madison Street, Chicago, IL 60612, Attn: Ticket Department. The Bulls reserve the right to approve all requests.
Q: When will my season tickets arrive?
A: Tickets are sent via U.S. Priority Mail. They should be received by October 3.
Q: Why are playoff tickets lettered “Home Game A” through “Home Game D” in each round?
A: There are four playoff rounds, all of which are the best of seven games. If the Bulls have home court advantage and every series goes the distance, the Bulls could play four home games in the Conference Quarterfinals, four home games in the Conference Semifinals, four home games in the Conference Finals, and four home games in the NBA Finals for a total of sixteen home games. Because game dates, times, and opponents are not determined by the NBA until after playoff tickets are sold, tickets must be lettered Home Game A through Home Game D in each of the four possible rounds.
Q: Can I sell my tickets to other fans at or above face value?
A: Season Ticket Holders can sell their tickets on TicketExchange, located through ClickTix at Bulls.com. TicketExchange offers Season Ticket Holders and fans an official and secure forum for selling and buying tickets online, and gives Season Ticket Holders a stake in the thriving second market. Simply visit Bulls.com and log into your personal account using your ID and password, then click on TicketExchange. From there, simply follow the instructions. If your tickets are re-sold, your original tickets become void and the payment is automatically applied to your season ticket account as a non-refundable deposit toward your 2008.09 season tickets. If you have any questions regarding this process, follow the online demonstration at TicketExchange, or call 312.455.4000 and speak with a Ticket Executive.
Q: What does the Season Ticket Holder VIP Card provide?
A: The VIP Card is only given to season ticket holders. It provides a 10% discount on regular priced merchandise in Fandemonium and access to reserved seating at the Chicago Brew Pub.
Q: When are season ticket renewal payments due?
A: The first ticket payment is made in conjunction with the purchase of your playoff tickets in March. All money from any unplayed home games is applied as a non-refundable deposit toward your season tickets for the next year. (If you do not purchase your playoff tickets, then you are immediately billed 30% of the total due for Full Season Plans and 50% for 11-Game Plans.) All season ticket holders are then billed for the balance of payment in late June, with a due date in late July. Visa, MasterCard, American Express, Discover, cash and checks are accepted.
Q: Why are renewal payments due so far in advance of the beginning of the season?
A: The entire process has many steps and is very time consuming for several reasons. The ultimate goal is to get tickets into the hands of season ticket holders with plenty of time left before the first home pre-season game. To meet that goal, it is necessary to request an early first half payment. The principal reasons are:
All of these steps are extremely time consuming. In order to be as efficient as possible, renewal payments are needed as least a few months in advance.
Q: How can I request a seat upgrade?
A: Seat upgrade forms are emailed to all season ticket holders in March. Forms can be mailed or faxed, or you may call 312.455.4000 and ask for a ticket representative. Your request becomes a permanent part of your account record.
Q: How are seat upgrades processed?
A: Seat improvements are processed once annually and begin immediately after season ticket renewals are completed. Improvements can only be made after we know what seats become available. Season ticket holders who have requested improvement are gradually moved lower and/or more center in a “domino” process. Although we try to accommodate as many requests as possible, seat improvements are sometimes difficult to make. For example, if the renewal rate is close to 100%, improvements are rarely possible. Likewise, if a season ticket holder already has very good seats, improvements are difficult to make because cancellations rarely come from the very best seats. However, every request for improvement is taken very seriously, and every effort is made to improve as many seats as possible before any new season tickets are sold.
Q: What is ClickTix?
A: Located at Bulls.com, ClickTix is your one-stop site for online account management. You can forward your season tickets for free, make payments, sell your tickets, track ticket usage, renew your tickets and update portions of your account profile. With ticket forwarding, you can email your tickets to friends, family and clients up to two hours before game time. Your season tickets never have to go unused again. It is also a great way to avoid the hassles of overnight and in-person delivery.
Q: How do I obtain my ClickTix account ID and password?
A: They are located in the upper right hand corner of your season ticket invoice, and are often included on other types of correspondence. You can also obtain your account ID and password by calling the Bulls front office at 312.455.4000 and asking for a Ticket Executive.
Q: How do I e-mail my tickets (ticket forwarding)?
A: Emailing your tickets is very easy. First visit www.bulls.com and scroll down the right hand side until you see ClickTix/Bulls Ticket Assistant for Season Ticket Holders. Click on that link and use your account ID and password to sign in to your profile. After you agree to the terms, you will see a screen and a box that says “Manage Your Tickets.” Click on the link that says “Get Started,” and you will see a new screen featuring your seats for every game. To email tickets, just click the appropriate boxes and enter the email address of your recipient. Once your tickets are forwarded, the original tickets become void.
Q: What is the deadline for ticket forwarding through ClickTix?
A: The deadline to forward your tickets for a game is two hours before tip-off on the day of the game.
Q: Will I be given a refund or exchange for my tickets?
A: The Chicago Bulls do not allow refunds or exchanges. However, a popular option for Season Ticket Holders is to donate tickets to the CharitaBulls Return Ticket Program which allows tickets to be donated to schools and local charity organizations. Tickets must be donated to the Community Relations department at least 48 hours before the game. If you have any questions, please call the ticket office at 312.455.4000 or e-mail sth@bulls.com.
Q: How can I purchase tickets to Bulls road games?
A: You may purchase tickets to Bulls’ away games by calling the home team’s box office, visiting this link at NBA.com, by visiting the home team’s website via NBA.com or by calling 1.800.4NBA.TIX (1.800.462.2849).
Q: What amenities are included with Lexus Club Level (200 Level) season tickets?
A: Season tickets in the Lexus Club Level require an annual premium of $1,000 per seat. The premium includes amenities such as convenient parking (one pass with the purchase of 2-4 seats, 2 passes with 5 or more seats), Stadium Club restaurant membership, the right to purchase seats to other public events in the United Center, waiter/waitress service, private concourse, coat check and concierge service, private lounge areas, upscale concessions and increased restrooms.
Q: How can I obtain a premium item that was given away at the gates?
A: Twice during the season a mailing of premium items is sent to all season ticket holders. Although quantities are limited, almost all premium items are included in the mailings.
Q: Why are we billed up front for four (4) playoff rounds?
A: As with all of our ticket operations, we try to be as efficient as possible. Therefore, it is necessary to bill for and deliver tickets for as many rounds as possible. Just like you, we hope that our team goes as far as possible into the playoffs. Naturally, we cannot assume that the team will not go deep into the playoffs or even into the final championship round. Since each round can potentially end very quickly, we must make sure that our season ticket holders have tickets in their hands before the next round begins. When we bill for the playoff tickets, if there is any mathematical chance of the team having home court for any round, we must bill accordingly to prepare for the chance of playing a full series with the final game of the series played at home.
Q: Where is the box office located, and what are the hours?
A: The United Center box office is open during the season Monday through Saturday from 11 a.m. until 6 p.m. and through halftime on game days. The box office and ticket will call windows are located at Gate 4 on the building's east side near the Michael Jordan statue. Will call windows open 90 minutes prior to game time. A photo ID is required to pick up tickets.
Q: What is mybulls?
A: mybulls is the official free enewsletter of the Chicago Bulls. It provides Bulls fans with instant press releases as late breaking Bulls news is announced, informative game notes, inside stories about the team, exclusive Q & As with players and coaches, special ticket offers, exciting community and charity events and much more. Click here to subscribe.
Q: How can I contact the ticket department?
A: You may call 312.455.4000 and ask for a ticket representative. Or, if more convenient, email the Bulls at sth@bulls.com, or write to Chicago Bulls Ticket Department, 1901 W. Madison Street, Chicago, IL 60612.
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